Refund policy
At Pippa + June, we want you to be happy with your purchase. If you need to return an item, please review our return policy below.
Return Eligibility
To request a return, you must contact us within 14 calendar days of receiving your order.
Once you receive return instructions from us, you must ship the item back within 7 calendar days. Please provide the return tracking information once your package has been shipped.
To be eligible for a return, items must be:
- Unused and in new condition.
- In their original packaging.
- Returned in the same condition in which they were received.
Items that do not meet these requirements may not be eligible for a refund.
Items Not Eligible for Return
For hygiene, safety, and product-specific reasons, the following items are final sale and cannot be returned:
- Custom or personalized orders.
- Sale items.
- Personal care items.
- Clothing.
- Cups.
- Baby clothing and baby items.
Please review your order carefully before completing your purchase.
How to Request a Return
To request a return, please contact us via the Contact Us page or via email info@pippandjune.com with your order number and the item you wish to return.
Please wait for return instructions before shipping your item back. Returns sent without prior authorization may not be accepted.
Once return instructions have been provided, the item must be shipped within 7 calendar days. Please provide your tracking information so the return can be monitored.
Return Shipping Costs
Customers are responsible for all return shipping costs.
We recommend using a tracked shipping service, as Pippa + June is not responsible for return packages lost in transit.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund, which may take up to 4 to 5 business days.
Shipping fees from the original order are non-refundable, except where otherwise applicable.
Exchanges
We do not offer exchanges at this time. If you wish to purchase a different item, please place a new order.
Incorrect Addresses, Unclaimed Packages, and Refused Deliveries
Please ensure that your shipping address is accurate and complete when placing your order.
Pippa + June is not responsible for orders shipped to an incorrect address provided by the customer.
If a package is returned to us because it was unclaimed, refused, or undeliverable due to an incorrect address, additional shipping charges may apply if the order needs to be reshipped.
If you choose not to have a returned package reshipped, any refund will be reviewed based on the circumstances and applicable shipping costs.
Packages Marked as Delivered
If the shipping carrier marks your package as delivered but you have not received it, please check around your property, with household members or neighbours, and with your local delivery provider.
If you are still unable to locate your package, please contact us at info@pippandjune.com, and we will do our best to assist.
Customs Duties and Import Fees
For international orders, customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.
These charges are not included in the product price or shipping fees unless otherwise stated.
Contact Us
If you have questions about our return policy, please contact us at:
Email: info@pippandjune.com