Shipping policy
Shipping Costs
Shipping costs are calculated at checkout based on the items ordered, package weight, and shipping destination.
Flat-rate shipping is available for orders shipping to Canada and the United States. Applicable shipping rates will be displayed at checkout.
Shipping Methods
Orders are shipped using USPS, UPS, Canada Post, or DHL, depending on the destination and the shipping method selected.
Order Processing Time
Please allow 24–48 hours for order processing after your order has been placed. Processing time is separate from shipping time.
Estimated Shipping Times
Shipping times vary by product and destination. Most orders are expected to ship within 2-4 business days after processing, unless otherwise stated on the product page.
Please note that these are estimated timeframes and are not guaranteed delivery dates. Some products may require additional preparation time before shipment.
Shipping Delays
Although we do our best to ensure orders are shipped promptly, delays may occasionally occur due to postal service disruptions, customs inspections, weather conditions, or other circumstances beyond our control.
We are unable to guarantee delivery dates, and shipping delays alone do not qualify an order for a discount or replacement.
If your shipment appears to be delayed, please contact the shipping carrier for the latest tracking information. You may also contact us at info@pippandjune.com for assistance.
Duties, Taxes, and Import Fees
International orders may be subject to customs duties, import taxes, tariffs, or handling fees imposed by the destination country.
These charges are not included in the product price or shipping fees unless otherwise stated. Customers are responsible for any applicable duties, taxes, and import fees charged upon arrival.
If you are unsure whether additional charges may apply, we recommend checking with your local customs office before placing your order.
Mail Forwarding Services
If you choose to use a third-party mail forwarding service, you are responsible for the forwarding arrangements and any additional fees charged by the service provider.
Once your package has been delivered to the mail forwarding company, that company is responsible for handling the package according to its own policies. Pippa + June is not responsible for loss or damage that occurs after the forwarding service has received the package.
Any claims relating to loss or damage occurring during the forwarding process should be directed to the mail forwarding company.
Unclaimed Packages, Incorrect Addresses, and Refused Deliveries
Orders are shipped to the address provided by the customer at checkout. Please ensure that your shipping information is accurate and complete before submitting your order.
Pippa + June is not responsible for delivery issues resulting from an incorrect or incomplete address supplied by the customer, an unclaimed package, refusal to accept delivery, or refusal to pay applicable customs duties or import fees.
If a package is returned to us for any of these reasons, additional shipping charges may apply if you request that the order be reshipped.
If a package cannot be delivered or is returned to us, please contact info@pippandjune.com to discuss the available options.
Packages Marked as Delivered
If your tracking information indicates that your package has been successfully delivered but you have not received it, please check around your property and with household members or neighbours. You may also wish to contact the shipping carrier to request further delivery details.
Please contact us at info@pippandjune.com if you are unable to locate your package, and we will do our best to assist.
Pippa + June is not responsible for packages stolen after delivery. Refunds or replacements are not automatically provided for packages marked as delivered; each situation will be reviewed based on the available information.
Weekends and Statutory Holidays
Order processing and shipping may be affected by weekends and statutory holidays, as postal services and carriers may operate on reduced schedules or close on these days.
Orders placed during weekends or statutory holidays will generally begin processing on the next business day.
Contact Us
If you have questions about your shipment, please contact us at:
Email: info@pippandjune.com