Shipping Costs

Shipping costs are calculated at checkout based on the items ordered, package weight, and shipping destination. Flat-rate shipping is available for orders shipping to Canada and the United States. Applicable rates will be displayed at checkout.

Shipping Methods & Processing Times

Orders are shipped using USPS, UPS, Canada Post, or DHL, depending on the destination.

Please allow 24–48 hours for order processing. Most orders ship within 2–4 business days after processing, unless otherwise stated on the product page.

Please note that shipping times are estimates and are not guaranteed delivery dates. Delays may occasionally occur due to weather, postal service disruptions, customs inspections, or other circumstances beyond our control.

Duties, Taxes & Import Fees

International orders may be subject to customs duties, taxes, tariffs, or handling fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees unless otherwise stated.

For additional information regarding shipping, delivery delays, and other shipping-related matters, please refer to our Shipping Policy.

Returns & Refunds

We want you to be happy with your purchase. If you need to return an item, please review the following guidelines.

Return Eligibility

Return requests must be submitted within 14 calendar days of receiving your order.

Once return instructions have been provided, items must be shipped back within 7 calendar days. Tracking information must be provided once the return has been shipped.

To be eligible for a return, items must be unused, in new condition, and in their original packaging.

Items Not Eligible for Return

The following items are final sale and cannot be returned:

• Custom or personalized orders
• Sale items
• Personal care items
• Clothing
• Cups
• Baby clothing and baby items

How to Request a Return

To request a return, please contact us through our Contact Us page or email info@pippandjune.com with your order number and the item you wish to return.

Please wait for return instructions before shipping your item back.

Return Shipping & Refunds

Customers are responsible for all return shipping costs. We recommend using a tracked shipping service.

Once your returned item has been received and inspected, you will be notified whether your refund has been approved. Approved refunds will be issued to the original payment method and may take up to 4 to 5 business days to be processed by your bank and/or credit card provider.

Original shipping fees are non-refundable, except where otherwise applicable.

Exchanges

We do not offer exchanges at this time. If you wish to purchase a different item, please place a new order.

For additional details regarding returns, refunds, and delivery-related circumstances, please refer to our Return & Refund Policy.

CONTACT US

If you have any questions about shipping or returns, we'd be happy to help. You can reach us through our Contact Us page, located in the website footer, or by emailing us directly at info@pippandjune.com.